Mandarin Holidays is a Canadian-based travel agency with 20 years in the making, located in Vancouver and Toronto. We offer travel packages on a global scale, and include unique options to make sure each trip a memorable experience.

TICO : 50016224(RETAILER)


©2022 Mandarin Holidays | All Rights Reserved

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Unit 3-2F, 7755 Warden Ave, Markham, ON L3R 0N3
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FAQ Page

Frequently Asked Questions

We are always here to help.

Refund policies and process

The policy is valid after you successfully make the payment and receive the confirmation email by Mandarin Holidays. If you cancel the booking at least 14 days in advance, Mandarin Holidays will deduct 5% of the full amount of the travel product. If you cancel the booking within 14 days before the departure, your trip is non-refundable due to the Trip Supplier policy. Please contact our customer support for more details. Cancellation and prepayment policies may vary per segment, product, or service of each Trip.

Your order status

You can check your order status on your user dashboard page; you may choose to pay your order using PayPal on that page. 

Payment method

We currently accept credit and PayPal payment. For PayPal payment, you can directly make a payment on our website. For card payment, we will notify you to provide valid credit card information via email, you are responsible to provide the valid card information. Mandarin Holidays will keep the confidentiality of your banking information.

Coronavirus Disease (COVID-19)

Many of our travel partners continue to review and update their policies. You may be able to cancel your upcoming trips or products at no penalty and receive the equal amount of the credits or refund. However, please contact our customer support for detailed information.

Booking mistakes

If you find an issue with your booking or have multiple itineraries problems, please contact our customer support for help.

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